The letter is sent when TWC needs to verify your identity.
Please go to TWC’s ID.me portal to verify your identity. You will need to make an account. After making an account, you will need to submit personal information to verify your identity.
We will need the following:
- Your email address
- Social security number
- Photo ID (driver’s license, passport, or state ID)
You will also need a mobile phone with a camera. Visit ID.me's Help Center for step-by-step instructions.