When taking a picture of your document:
- Make sure all four corners are visible.
- Turn off your flash to reduce glare.
- Place your document on a dark surface
- Match the orientation to the document (e.g., use landscape for a driver’s license).
If you still have issues, verify your identity on a video call.
If you are having other technical difficulties with the ID.me platform, go to the ID.me Help Center to submit a request or chat with ID.me’s virtual assistant.
ID.me’s member support team is available 24 hours a day, 7 days a week, and will respond as soon as possible.