Why was my identity verification unsuccessful? February 22, 2023 20:12 Updated ID.me does not provide that information to TWC. You will need to contact ID.me to learn more. Related articles How do I verify my identity with TWC? How can I confirm that I verified my identity with ID.me and TWC? Reset Pin What happens after I verify my identity with ID.me? How can I check to see if my identity verification information has been shared with TWC?