You may reset or recover your user ID/password at any time on our Unemployment Tax Services system.
Forgot User ID
In the "Quick Links" box on the left, click "Forgot User ID?"
You will then be promoted for your first name, last name and email address. This must all be the same information you originally submitted when you set up the user ID.
When you click "Next", the system will take you back to the logon page with your user ID filled in for you.
If you cannot retrieve your administrator user ID, please submit a Contact Request. From the Employer menu
Complete the General Information section
Under Contact Details:
- Need help accessing your tax account online:
- Reason for Contact: User Log-On/Password Issues
- Issue that you are having: UTS User Removal
TWC will review then remove the current administrator user ID and any pending user IDs, and you will be able to register for a new user ID to associate with your account. However, this request must come from an Owner/Officer of the company.
Forgot Password
In the "Quick Links" box on the left, click “Forgot Password?”
It will then ask for your first name, last name and user ID. Click "Next" and answer the security question.
If you cannot reset the password for your current user ID, please submit a Contact Request. From the Employer menu
Complete the General Information section
Under Contact Details:
- Need help accessing your tax account online:
- Reason for Contact: User Log-On/Password Issues
- Issue that you are having: USER ID Password Issue