If the employer does not have access to the account or cannot get access via the account administrator, TWC personnel can clear all user ID’s (both active and pending) from the tax account.
This will give you a “clean” account where the business owner can then go in and setup a new user ID. The new user ID can then be made the main administrator and be given to the account administrator you have designated.
However, this request needs to come from an owner or officer of the company. Please have an owner or officer go to: External Contact Request System Contact Request Intake (texas.gov)
Complete the General Information section
- Reason For Contact: User Log-On/Password Issues
- Issue that you are having: UTS User Removing
- Complete remaining requested fields.
Once TWC receives and processes the request, we will respond to the owner or officer to let them know that the users have been cleared. You must then register for a new user ID, associate it with the tax account as the new administrator, and then you will be able to access the tax account.