You may request a refund in one of two ways:
- Mail in a signed Tax Statement (Form C-69QCR) found under the eCorres tab on the Unemployment Tax Services system or received in the mail. Mail the completed statement to TWC- Refund Request, PO Box 149037, Austin, TX 78714-9037.
- Submit a refund request through the contact request form:
- Reason for contact: Employer Tax Account Actions/Issues
- Issue that you are having: Request Refund
- Comment: Specify an amount to be refunded or type “all available credit”.
Additional Refund Information:
- If you need your refund mailed to a different address other than the mailing address on record for the employer account, the refund request must come from either an owner/officer, or an authorized person/company with a C-42 written authorization on file.
- Refund requests can take up to 180 days to process.
- All payments must have exceeded 30 days before they can be refunded.
- All credit card payments must have exceeded 180 days before they can be refunded. This is disclosed when scheduling a credit card payment online.
- All available credits expire 3 years from the payment postmark date. Canceled credits are not available for refund unless a refund request is received within the 3-year statute of limitations period.
- Refunds are issued as paper refund warrants, which are official Texas Comptroller of Public Accounts checks.
- Refunds can only be issued in the paying entity’s name and cannot be altered.